Mohawk Networks

Planned Maintenance Outage Scheduled for 7/8/17 6am-9am EST

November 4, 2022July 6, 2017

Mohawk Networks/North Country Broadband will experience an outage due to scheduled maintenance on Saturday July 8, 2017 between 6 a.m. and 9 a.m. EST. Broadband, Phone and Television services are expected to be offline during this outage. We recommend our customers make alternative plans for phone and emergency communications during this time.

PRESS RELEASE: Mohawk Networks Presents Broadband Deployment to Lewis County Business Leaders

July 19, 2024June 16, 2017

The Lewis County’s Economic Development Office hosted a Business Leader’s Breakfast on Ohiari:ha/June 13, 2017 in Lyons Falls, NY where Mohawk Networks, LLC was invited as guest speakers to share the deployment timeline of the $6.4 million Empire State Development Round 2 Grant, received in March 2017.

PRESS RELEASE: Mohawk Networks, LLC Appoints Interim CEO

July 19, 2024June 1, 2017

The Tribally owned broadband company, Mohawk Networks, LLC moves ahead with expansion plans after being selected by Empire State Development to receive $6.4 million in the highly competitive grant selection process under Round 2 funding for Governor Cuomo’s New NY Broadband Program under the leadership of an Interim CEO, Allyson Doctor.

Payment Policies

November 4, 2022May 15, 2017

Mohawk Networks’ Payment Policies Did you know we …

May 2017 TV Channel Lineup Changes

December 7, 2022May 3, 2017

Shé:kon everyone! We have some new TV Channel …

Press Release: Redline announces multi-million dollar project with Mohawk Networks for rural connectivity in Upstate New York

November 4, 2022April 6, 2017

Redline Communications (www.rdlcom.com) Group Inc. (TSX: RDL), a leading provider of wide-area wireless networks for the most challenging applications and locations, today announces that its customer Mohawk Networks, LLC has been awarded a US$6.4 million grant to begin a rural broadband connectivity project that will bring internet access to Lewis County, NY.

Weather Alert: High Wind Advisory

October 4, 2023March 8, 2017

Our technicians in our Network Operations Center wanted us to get the word out about a weather event that could possibly impact our services.

High winds can impact both our Fiber-to-the-Home customers, as well as our Fiber-to-Wireless customers. If you experience an outage at your location, please be sure to report it to us.

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General Troubleshooting

Internet

First try power cycling your modem. Just unplug the power cord from your modem, leave it unplugged for 15 seconds, plug the power supply back into the modem, wait a minute and then retry connecting to the Internet.
If that doesn’t work, try power cycling your router (if you are using one). Unplug the power cord, leave it unplugged for 15 seconds, plug the power supply back into the router, wait a minute and then retry connecting to the Internet.
If that doesn’t work, try restarting your computer.
If that doesn’t work, call South Central Technical Support. Please be at your computer with it turned on when you call.

Voice Services

If you do not have a dial tone, hear static, or your phone is “busy” when others call:

Unplug all of your phone equipment, including satellite TV box, phones, fax, and modem, from the power outlet as well as the phone jack.
Plug in ONE hardwired phone (if you have one) ONLY.
If your call works properly, you probably have a faulty piece of hardware. Plug in each piece of equipment, one at a time, to determine which is at fault.
If that doesn’t work, call South Central Technical Support.

If you hear static and are also a DSL High Speed Internet customer:

Turn your modem off.
If the static goes away, either your DSL filter is missing, installed backwards or is faulty.
Check your line for a DSL Filter (it will look similar to the image to the right), if not present, install one. The filter should plug in to the jack, then your phone will plug in to the filter.
If that doesn’t work, call South Central Technical Support.

Cable TV

If you can’t see any channels over 13, check the input mode on your TV. It should be set to CATV not Antenna.
Check all coaxial cables running in to your TV, VCR, Sound System, Etc, to be sure they are connected properly.
If your cable isn’t plugged in directly to your TV, check that the device the cable is plugged in to (such as a VCR or DVD Player) is plugged in and powered on.
You may have to program your TV to receive all the channels. Every TV is different, but generally you can access the program function using Menu, selecting your input type (CATV) and selecting channel search (or auto-search, memory, scan).
If that doesn’t work, call South Central Technical Support.