Mohawk Network’s crew setup Seven Dancer Coalition with brand new wiring, updated phones, programmed with 4 new features to make their office more efficient.”
New wiring :
- Re-wired the cabling for every office
- Wall plates with phone and data drops were installed and labeled correctly back to the data closet. Correct labeling allows for quicker maintenance and repairs.
New PBX Phones :
- Replaced and updated their phones and hosting Seven Dancer Coalition’s phone service off Mohawk Networks PBX (hosted PBX service).
Additional Phone Services :
Call Schedule
- During hours of operation (m-f 8-4) rings the receptionist, if unable to answer, the call goes to a call tree for the caller to select from a list of extensions.
- Off hours schedule (weekends) plays a message stating they are closed and notes their hours of operations and gives the caller an option to leave a message for their call to be returned next business day.
Voicemail to email feature:
- allows voicemails to be sent to email or phone or both.
Call and ring groups:
- Allows multiple phones to ring off of one extension. This feature is good for calling a department and has multiple extension 1 phone that rings “X“ amount of phones.
Virtual Fax Capabilities:
- Moved the traditional fax line from a phone line plugged into a bulky fax machine to a virtual fax that sends fax via email by PDF format.
Training:
After everything was installed and configured how they requested, Mohawk Networks provided training for the Seven Dancers Coalition employees and continues to provide support when needed.
