Payment Policies | Welcome to Mohawk

Mohawk Networks’ Payment Policies

Your payment is always due on the 1^st of the month, unless the 1^st falls on a weekend; in that case, it will be due on the following Monday.
If your past-due bill is not paid BEFORE the the last Tuesday of the month, your services will be interrupted and you will be charged a $25 Reconnection Fee.
Once your services have been disconnected for non-payment, you MUST pay your overdue balance before your services can be reactivated.
Please be aware that when you pay your overdue bill, it can take up to 48 Hours to reconnect your services. There is no way to expedite this as we have to do it manually on accounts that have been disconnected.

Did you know we have a “Customer in Good Standing” drawing every month?

For every month in a row that you’ve made an on-time payment on your account, you’re entered into our monthly drawing to receive a small credit to your account. Winners are contacted the second week of the month.

Ways to Pay Your Bill

Mail your payment to 2819 State Route 95, Bombay NY, 12914
Drop your payment off at our office located at the corner of 37 and 95 behind Smoker’s Warehouse.
Call us at (518) 205-8907 between the hours of 8am and 5pm Monday – Friday.
Pay via the Customer Portal

General Troubleshooting

Internet

First try power cycling your modem. Just unplug the power cord from your modem, leave it unplugged for 15 seconds, plug the power supply back into the modem, wait a minute and then retry connecting to the Internet.
If that doesn’t work, try power cycling your router (if you are using one). Unplug the power cord, leave it unplugged for 15 seconds, plug the power supply back into the router, wait a minute and then retry connecting to the Internet.
If that doesn’t work, try restarting your computer.
If that doesn’t work, call South Central Technical Support. Please be at your computer with it turned on when you call.

Voice Services

If you do not have a dial tone, hear static, or your phone is “busy” when others call:

Unplug all of your phone equipment, including satellite TV box, phones, fax, and modem, from the power outlet as well as the phone jack.
Plug in ONE hardwired phone (if you have one) ONLY.
If your call works properly, you probably have a faulty piece of hardware. Plug in each piece of equipment, one at a time, to determine which is at fault.
If that doesn’t work, call South Central Technical Support.

If you hear static and are also a DSL High Speed Internet customer:

Turn your modem off.
If the static goes away, either your DSL filter is missing, installed backwards or is faulty.
Check your line for a DSL Filter (it will look similar to the image to the right), if not present, install one. The filter should plug in to the jack, then your phone will plug in to the filter.
If that doesn’t work, call South Central Technical Support.

Cable TV

If you can’t see any channels over 13, check the input mode on your TV. It should be set to CATV not Antenna.
Check all coaxial cables running in to your TV, VCR, Sound System, Etc, to be sure they are connected properly.
If your cable isn’t plugged in directly to your TV, check that the device the cable is plugged in to (such as a VCR or DVD Player) is plugged in and powered on.
You may have to program your TV to receive all the channels. Every TV is different, but generally you can access the program function using Menu, selecting your input type (CATV) and selecting channel search (or auto-search, memory, scan).
If that doesn’t work, call South Central Technical Support.

Mohawk Networks’ Payment Policies

Did you know we have a “Customer in Good Standing” drawing every month?

Ways to Pay Your Bill

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