News – Page 4 – Welcome to Mohawk

Mohawk Networks and North Country Broadband will be having a planned network outage, in order to perform system upgrades, in the early morning hours of Tuesday, February 21, 2017 between 2am-6am EST. Although we are working to minimize the length of time that the network is down during this upgrade, it is likely that there will be a series of outages throughout the entire maintenance window (2am – 6am EST) as we perform the necessary upgrades.

Tribal Representatives Discuss Development Projects with U.S. Senator Gillibrand’s Office and NBRC

July 19, 2024January 12, 2017

Saint Regis Mohawk Tribe met with representatives of …

Mohawk Networks LLC Broadband Initiative Reaches New Heights Expanding to Lewis County

January 19, 2024September 12, 2016

This broadband initiative, along with creating more competition in the county, is dedicated to providing the availability of high-speed internet services to residents that do not currently have access.

The First Step for Expansion to Diana in Lewis County

November 4, 2022September 12, 2016

Lawmakers, during a road-trip session held in the old carriage house at Constable Hall, voted 10-0 to allow Mohawk Networks to mount transmission equipment on its emergency radio tower in the town of Diana.

Broadband Fiber to Tower to Home or Business

What do I need to know about Wireless Installs?

December 7, 2022August 25, 2016

Important Information About Wireless Installations Basic Wireless Installation …

Press Release: Mohawk Networks Not Chosen for Round 1 of Governor Cuomo’s New NY Broadband Program Grant

July 19, 2024August 15, 2016

The Regional Economic Development Council released the companies awarded round 1 funding on August 3, 2016. Mohawk Networks was not selected, but remains optimistic about the second round of selections later this year.

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General Troubleshooting

Internet

First try power cycling your modem. Just unplug the power cord from your modem, leave it unplugged for 15 seconds, plug the power supply back into the modem, wait a minute and then retry connecting to the Internet.
If that doesn’t work, try power cycling your router (if you are using one). Unplug the power cord, leave it unplugged for 15 seconds, plug the power supply back into the router, wait a minute and then retry connecting to the Internet.
If that doesn’t work, try restarting your computer.
If that doesn’t work, call South Central Technical Support. Please be at your computer with it turned on when you call.

Voice Services

If you do not have a dial tone, hear static, or your phone is “busy” when others call:

Unplug all of your phone equipment, including satellite TV box, phones, fax, and modem, from the power outlet as well as the phone jack.
Plug in ONE hardwired phone (if you have one) ONLY.
If your call works properly, you probably have a faulty piece of hardware. Plug in each piece of equipment, one at a time, to determine which is at fault.
If that doesn’t work, call South Central Technical Support.

If you hear static and are also a DSL High Speed Internet customer:

Turn your modem off.
If the static goes away, either your DSL filter is missing, installed backwards or is faulty.
Check your line for a DSL Filter (it will look similar to the image to the right), if not present, install one. The filter should plug in to the jack, then your phone will plug in to the filter.
If that doesn’t work, call South Central Technical Support.

Cable TV

If you can’t see any channels over 13, check the input mode on your TV. It should be set to CATV not Antenna.
Check all coaxial cables running in to your TV, VCR, Sound System, Etc, to be sure they are connected properly.
If your cable isn’t plugged in directly to your TV, check that the device the cable is plugged in to (such as a VCR or DVD Player) is plugged in and powered on.
You may have to program your TV to receive all the channels. Every TV is different, but generally you can access the program function using Menu, selecting your input type (CATV) and selecting channel search (or auto-search, memory, scan).
If that doesn’t work, call South Central Technical Support.