What do I need to know about Wireless Installs?

Important Information About Wireless Installations

We have a subcontractor, Riverlink, handling our site surveys and installations. They perform your site survey and installation during the same appointment. Riverlink will be calling you directly to schedule your survey/install date. Sometimes the call from Riverlink can take a week or longer if our install schedule is backlogged.
Our Standard Installation Fee is $150, which will show on your first invoice from us, so your very first bill will be higher than your regular monthly bill.
If at the time of survey, it is determined that additional equipment is needed for your installation, additional fees will apply that are due at the time of installation and are payable directly to Riverlink via cash (US funds only), check, or credit card. These fees cannot be added to your monthly bill.
If additional equipment is needed and you opt out of installation at that time, but call later to re-schedule, there will be an additional charge of $50 for rescheduling applied to your account.

Basic Wireless Installation

The following is a step-by-step description of what’s included when an authorized Mohawk Networks installer performs a basic wireless installation:

Outside the home or building

Step 1: After locating a suitable line-of-sight to the Access Point, the authorized installer will mount the subscriber module to the home or building using a standard mounting bracket.

Step 2: The installer will align the antenna to achieve optimal signal reception.

Step 3: The installer runs one terminated outdoor Ethernet cable, up to 75 feet, from the base of the subscriber module to the point of entry into the home or building.

Step 4: The installer installs a surge suppressor preferably on the exterior of the home or building, which will then be grounded according to local regulations.

Step 5: The installer will seal all exterior holes and use drip loops on all exterior cables.

Inside the home or building

Step 6: The installer will run Ethernet cable, up to 50 feet, from the point of entry to the computer’s location in the home or building. Typically, a small hole is required to be drilled in the outside of the wall to allow entrance of the cable.

The installer will connect the Wireless gateway to the Ethernet cable and perform the required steps to activate the service.

Step 7: Finally, the installer will test the system with their laptop to ensure the signal strength is working at its expected service level and Internet browsing is functioning.

Enhanced Fixed Wireless Installation

Additional charges may apply for any installation work that falls outside basic fixed wireless installation. An enhanced installation may require your appointment to be rescheduled or multiple appointments. This includes, but is not limited to, the following:

running cables in excess of the lengths stated in the basic installation section
multiple runs of Ethernet cable within the home or building
mounting the subscriber module on excessive heights (e.g. greater than standard one-story roof)
installing a pop-up tower or tri-pod and pole to improve line-of-sight
tree or branch cutting to avoid line-of-sight obstructions

Please contact us for more information on enhanced installation options and pricing.

General Troubleshooting

Internet

First try power cycling your modem. Just unplug the power cord from your modem, leave it unplugged for 15 seconds, plug the power supply back into the modem, wait a minute and then retry connecting to the Internet.
If that doesn’t work, try power cycling your router (if you are using one). Unplug the power cord, leave it unplugged for 15 seconds, plug the power supply back into the router, wait a minute and then retry connecting to the Internet.
If that doesn’t work, try restarting your computer.
If that doesn’t work, call South Central Technical Support. Please be at your computer with it turned on when you call.

Voice Services

If you do not have a dial tone, hear static, or your phone is “busy” when others call:

Unplug all of your phone equipment, including satellite TV box, phones, fax, and modem, from the power outlet as well as the phone jack.
Plug in ONE hardwired phone (if you have one) ONLY.
If your call works properly, you probably have a faulty piece of hardware. Plug in each piece of equipment, one at a time, to determine which is at fault.
If that doesn’t work, call South Central Technical Support.

If you hear static and are also a DSL High Speed Internet customer:

Turn your modem off.
If the static goes away, either your DSL filter is missing, installed backwards or is faulty.
Check your line for a DSL Filter (it will look similar to the image to the right), if not present, install one. The filter should plug in to the jack, then your phone will plug in to the filter.
If that doesn’t work, call South Central Technical Support.

Cable TV

If you can’t see any channels over 13, check the input mode on your TV. It should be set to CATV not Antenna.
Check all coaxial cables running in to your TV, VCR, Sound System, Etc, to be sure they are connected properly.
If your cable isn’t plugged in directly to your TV, check that the device the cable is plugged in to (such as a VCR or DVD Player) is plugged in and powered on.
You may have to program your TV to receive all the channels. Every TV is different, but generally you can access the program function using Menu, selecting your input type (CATV) and selecting channel search (or auto-search, memory, scan).
If that doesn’t work, call South Central Technical Support.

Important Information About Wireless Installations

Basic Wireless Installation

Enhanced Fixed Wireless Installation

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