Policies and Agreements
This Acceptable Use Policy is in addition to our Terms of Service and together the documents constitute the “Agreement” between Mohawk Networks LLC (“Mohawk Networks” or “our”) and the customer (“you” or” your”). By using our Internet Services and related services (collectively, the “Services”), you agree to the following terms – click here for the policy.
Mohawk Networks LLC Net Neutrality Policy
- We practice net neutrality.
- We are committed to ensuring our customers an Internet service that does not discriminate from legal content.
- We will not favor or prioritize any lawful Internet content or applications over others, while insuring network security and integrity.
- We do not block, discriminate against, impair or degrade the ability of our customers to use Internet services to access, use, send, post, receive or offer any lawful content, device, service or applications through the Internet.
- We do not offer a paid priority service for customers to favor traffic over another’s.
- We are committed to maintaining an open broadband service that allows our customers to freely use the Internet in a lawful manner that complies with our Acceptable Use Policy and Terms of Service.
Click here to download.
At Mohawk Networks LLC, we take our customer’s privacy very seriously. We are committed to safeguarding your privacy whether you are browsing our web site, purchasing products and services from us through our on-line ordering website, discussing billing issues with our customer service representatives, or using our facilities for your communications needs (“Services”). This privacy policy details our commitment to protect your information and the limited manner in which we will use that information to provide you our Services.
In accordance with Federal law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, religion, age, disability (Not all prohibited bases apply to all programs). To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 1400 Independence Avenue, SW, Washington, DC 20250-9410, or call (202) 720-5964 (voice or TDD). USDA is an equal opportunity provider and employer. Download this Notice
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These Internet Terms of Service are in addition to our Acceptable Use Policy and together the documents constitute the “Agreement” between Mohawk Networks LLC (“Mohawk Networks” or “our”) and the customer (“you” or “your”). By using our Internet Services and related services (collectively, the “Services”), you agree to the following terms: Download the Internet Terms of Service
These Hosted PBX Terms of Service are in addition to our Acceptable Use Policy and together the documents constitute the “Agreement” between Mohawk Networks LLC (“Mohawk Networks” or “our”) and the customer (“you” or” your”). By using our Hosted PBX Phone System and related services (collectively, the “Services”), you agree to the following terms: Download the Hosted PBX Phone System Terms of Service
Download the Governmental Accessibility Contact Sheet here.
Please take the Telecommunications Service Accessibility Survey here.
The Internet Service Guide reviews and includes regulations, rates and charges applying to the provision of Internet for our customers. This guide does not include Internet Access, Content or any connections Beyond our central office. Download the guide here.
Download Document
Mohawk Networks LLC (Mohawk Networks) respects the intellectual property rights of others and desires to comply with the Digital Millennial Copyright Act (DMCA). Our Acceptable Use Policy prohibits the use of any service for activity that violates federal, state, local, or international law. To assist in the prevention of copyright infringement, we have designated an agent and provides a process for receiving notification of claimed infringement. If you believe in good faith that your copyright has been infringed, you may submit a Notice of Copyright Infringement to Mohawk Networks by completing the following questions and contacting us at [to come]. Download the Copyright Policy here.
What is CPNI?
Customer Proprietary Network Information (CPNI) is information that South Central Communications and other telecommunications carriers obtain when providing your telecommunications services to you. CPNI includes the types of telecommunications services you currently purchase, how you use them, and the billing information related to those services, including items such as the types of local, long distance and wireless telecommunications services that you have purchased and your calling details. Your telephone number, name and address are not considered CPNI.
Use and Disclosure of CPNI
We use your CPNI to offer you additional services of the type you already purchase from us. We also may use your CPNI to offer you products and services, packages, discounts and promotions from us, such as long distance, internet and cable TV services, which may be different from the types of services you already purchase.
We use technology and security features and strict policy guidelines to safeguard the privacy of CPNI and protect it from unauthorized access or improper use. We do not disclose CPNI outside of the company or our agents without customer consent except as required or allowed by law. When we use third parties to perform services on its behalf that require the use of CPNI, we require that they protect CPNI consistent with this privacy policy. We do not sell CPNI to unaffiliated third parties.
Restricting our use of your CPNI
If you wish to restrict our use of your CPNI for marketing purposes, you may contact a customer service representative at the customer service phone number located on your bill.
Restricting our use of your CPNI for marketing purposes will not affect the provision of any of our products or services to which you subscribe, nor will it eliminate all types of our marketing contacts.
Download the Master Service Agreement (MSA) here.
Click here to download our Backup Power Customer Notice.
