Mohawk Network’s crew setup Seven Dancer Coalition with brand new wiring, updated phones,  programmed with 4 new features to make their office more efficient.”

New wiring :

  • Re-wired the cabling for every office
  • Wall plates with phone and data drops were installed and labeled correctly back to the data closet.  Correct labeling allows for quicker maintenance and repairs.

New PBX Phones :

  • Replaced and updated their phones and hosting Seven Dancer Coalition’s phone service off Mohawk Networks PBX (hosted PBX service).

Additional Phone Services :

Call Schedule

  • During hours of operation (m-f  8-4) rings the receptionist, if unable to answer, the call goes to a call tree for the caller to select from a list of extensions.
  • Off hours schedule (weekends) plays a message stating they are closed and notes their hours of operations and gives the caller an option to leave a message for their call to be returned next business day.

Voicemail to email feature:

  • allows voicemails to be sent to email or phone or both.

Call and ring groups:

  • Allows multiple phones to ring off of one extension.  This feature is good for calling a department and has multiple extension 1 phone that rings “X“ amount of phones.

Virtual Fax Capabilities:

  • Moved the traditional fax line from a phone line plugged into a bulky fax machine to a virtual fax that sends fax via email by PDF format.

Training:

After everything was installed and configured how they requested, Mohawk Networks provided training for the Seven Dancers Coalition employees and continues to provide support when needed.